The QiRanger Adventures

Lack of Service

with 4 comments

Service is something that one comes to expect in Korea. For example, if you frequent a restaurant, you will normally receive complementary items from time to time. When Jo and I had our wedding reception at a local establishment, the owner gave us each a few drinks on the house. Thursday, Jo and I experienced a complete lack of service.

Jo is currently on her way to the Philippines to help her family. In order to get to the airport, we must take an airport limousine from the local Ramada to ICN (Incheon International Airport). This sounds fancier than it really is: a chartered bus that runs at predetermined intervals.

Yesterday, Jo had a flight scheduled at 21:30. Therefore we opted for the 17:45 bus that was scheduled to put her at the airport at 19:30. She got on the bus, and from there everything went down hill.

Because of the World Cup match, traffic was a bit more congested than usual. That’s no real issue, since she had a two-hour buffer to get to the airport. What was an issue is that the bus ran out of gas. Furthermore, once the bus driver filled up, he couldn’t restart the engine. Rather than calling a taxi for the bus’ passengers, they called a mechanic. Jo and the other passengers that had early flights asked if the driver called a taxi, to which their reply was, “Yes, it’s coming in 10 minutes.”

This was a lie.

While Jo and the other passengers continue to be reassured that a taxi was coming (and also looking for some one the road), none came. Once the mechanic arrived, he was able to get the bus running in under five minutes.

Ultimately, the bus driver failed to get to the airport in time for Jo to catch her flight. While this enabled me to spend an extra day with her, it also necessitated us having to purchase a new ticket for her.

Luckily, things went smoothly today and she made her flight, but in my opinion, the driver totally dropped the ball!

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Written by Steve Miller

June 18, 2010 at 11:17 pm

Posted in Jo, Travel

Tagged with , ,

4 Responses

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  1. Hate it when the unexpected happens! Especially in hospitality (service) laden Asian countries!

    JYankee

    June 19, 2010 at 5:31 am

    • I know. If they had called a taxi when they should have…. it would haven’t had been an issue!

      Steve

      June 19, 2010 at 9:02 am

  2. Very interesting tale!

    Well, I agree – bus drivers in Korea are nasty. They disappointed me too on several occasions. 🙂

    Kenneth

    June 21, 2010 at 7:37 pm

    • It’s the first time it’s really happened to us. We’ve had a few interesting events on buses while here in Korea, but nothing like this where he completely dropped the ball!

      Steve

      June 21, 2010 at 11:00 pm


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